Privacy Notice

Helping1Another uses personal information to provide learner guidance, account access, administration, security and platform support. We aim to process only what is needed to run the service responsibly and to communicate clearly about what is collected and why.

What we collect

• Account details such as names, login details, email addresses and profile information you provide.
• Usage and technical information needed for security, session management and essential platform functionality.
• Education-related information you submit so the platform can personalise guidance and recommendations.

Why we process information

• To create and manage user accounts.
• To provide recommendations, notices and learner support features.
• To protect the platform, investigate issues and maintain service quality.
• To meet legal, administrative and operational obligations.

Cookies and similar technologies

We use necessary cookies for sign-in, session continuity, security and saved preferences. Where optional analytics or experience cookies are enabled, they are controlled through the cookie settings tool available in the footer and cookie banner.

Your choices

You can review or update cookie preferences at any time through the footer. If you believe your information needs to be corrected or updated, please use the available account tools or contact H1A through the site contact channels.

Security and retention

We take reasonable technical and organisational steps to protect personal information and keep it only for as long as it is required for legitimate platform, record-keeping or legal purposes.

Questions

For privacy-related queries, please use the contact page so the request can be directed to the appropriate H1A team member.